Wednesday, April 18, 2012

Grover Teaches the Importance of Customer Service


You may be the best recruiter in the world. You close sales and get people placed right and left. No problem. Listen closely to the tone of your clients next time you call them.
Does it seem like their deflector shields go up when they find out it is you on the phone?
Do your emails get answered days after you sent them?
Do you rarely get them back on the phone after the first order?

How is your customer service? Chances are you're being seen as a commodity. A Nuisance. A necessary evil to deal with, rather than a trusted colleague, resource, or heaven forbid...a friend.

In my sales and recruiting experience if you service your customers well and in a way that shows you genuinely care about their success, they will come back to try you again even after a bad experience (just don't screw up again!), because they know you were really working hard for their benefit.

The man in the sketch above keeps coming back to the same restaurant over and over again (we know this from watching Sesame Street as kids, he even says so). Why does he do that? It can't be the food!
It must be the service.
Thanks!
Ev
"A Heck of A Nice Guy"

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