Access Maytag/Primus MXR65 Coin Drop

 

Getting new equipment can be exciting and a little intimidating as you move from something familiar to something unknown. Sometimes we get brain lock when it comes to figuring out how to do some of the simple tasks on the new equipment.

For people upgrading to Maytag/Primus MXR65 washers here is how to open the panel to get at the coin slide:

Use the silver triangle shaped key you received to open the lock on the left top front. If you have two keys you can open the right top lock at the same time. If you only have one key then you have to unlock one side, pry the top lid up slightly so you can set the lock to lock and you can remove the key to put it in the right side lock. Use the prop rod to keep the lid up.

Remove the two T20 screws at the top of the panel that are facing you. That will unlock the panel. 

Remember the older MFR line that you had to remove the soap dispenser screws then unlock the lid? No more!

Just remove the two screws described above.

Grab the panel at both ends and lift slightly and tilt forward. There is a notch at both sides that you can latch the 

control panel in so you don't have to remove it completely and it will stay in place.

Coin slide is on the top left. Be careful taking off the top clip of the coin slide if you need to take it apart.

It is easy to lose the slide inside the machine!

To close up reverse the process.

Ev

A Heck of A Nice Guy

Little Known Pump Error

Please note that when writing this article the pictures kept getting posted in reverse order for some reason. I've decided to stop fighting it and just roll with it for this article, so... 
YOU HAVE TO SCROLL TO THE BOTTOM TO START READING AND SCROLL UP
to get to the end.

If you are reading this sentence, QUICK SCROLL to the BOTTOM of the page to see how the article starts!

Ev
A Heck of A Nice Guy

The only solution is to replace the whole pump.

In this case it is the Maytag MHN33 with this problem, however the drain pump is similar in many washers so if you have the same situation in a different brand check out the pump.

If the impeller moves from side to side and sticks out like what is shown in the picture that is the cause.

There can be a little play in the impeller and shaft moving but they shouldn't stick out away from the pump with a gap like shown. What is happening is the sometimes the impeller is moving away from the pump housing during the wash or spin cycles. This causes the pump to malfunction and only drain part of the water. This might be because water is getting behind the impeller face and into the pump or since the impeller is sticking more forward the magnets of the motor can't spin the impeller as efficiently. Either way this is the problem. Just to test the theory I left the impeller sticking out as far forward as I could and reassembled the pump and tried a cycle. It immediately failed. I took the pump back out and made sure the impeller was seated properly and ran another cycle and all was fine.

This is what the impeller should look like properly seated in the pump.

Take out the 2-4 screws that hold the pump housing.

Notice in this picture how the impeller is not flush with the grey round opening in the pump housing.

Visually check to make sure there is nothing blocking the impeller.

Disconnect the electrical plug.
You can do this first before the other steps if you want.

Disconnect the hoses. Have a towel or two underneath the pump and hoses to catch all of the water coming out of the hoses.

Remember the larger foot has a rubber base on it that has a metal tab from the floor of the washer sticking into it so you have to move the pump as far to the right as possible and lift up and to the right.

Slide the whole pump to the right to move it out of the holes. The smaller leg will probably come out first and easiest.

Here is the tip Al told me. Remove the pump. 

I put my finger by the impeller and could spin the blades easily so I knew there was nothing stuck.

What was weird is that the impeller shaft seemed to move back and forth very easily to the left and right rather than just the impeller moving.

The pump felt very hot as if it was burning out, but yet I heard and saw it pump water out on a regular basis.

Set the washer to do a spin so it drains all of the water out.

I went though the usual checks of the pressure switch and the drain pump. Nothing was in there. All seemed fine.

I kept having this error on two particular machines. I bought them both at the same time and they are consecutive serial numbers. I thought it was odd that they both had the same issue but I figured the cause had to be related because they were made at the same time.

I ran several test loads through with rags and towels and even a sleeping bag. They all washed fine.

Then I ran two loads with nothing in the machine and both times there was clean water in the tub after the cycle and F21 error code on the screen.

This particular example is using the Maytag MHN33 washer but other brands with similar washers might have the same type of error. Thanks to Al, a technician from WASH, for explaining this problem and letting me in on the cause.

You may notice that you have a machine or two that is often showing an F21 error code. You clear it on the key board and everything runs fine for a time or two. Then you check the pump and drain screen 

and that seems fine and it runs fine for a few cycles and then it happens again. There is no particular pattern. It just happens. Frustrating for you and customers.

Clearing Maytag F21 Error

 Have you ever come to your store and seen some water (usually dirty) in the tub and the error code "F21 Out of Order/"  You might also have seen a load of wash go from 6 minutes to zero and "SUDS" appear on the screen. Other brands have similar situations and errors. In the case of Maytag MHN30 and MHN33 small chassis washers here is how to clear the codes and correct the situation if it is ongoing. Other brands have similar situations and this can be a guide to getting started to correct the same situations on those machines. 

 

F21 stands for a slow drain error. All washers have a time set up for water to enter the tub up to a certain amount and water to leave the tub in a certain amount of time. When the water takes longer to drain than the amount of time set an F21 error pops up. The clothes washed but never wrung out. This happens because of too many clothes, load being unbalanced, or something in the drain including too much soap. You can clear the error on the Maytag MHN30 and MHN33 washers by using the key pad, but if the error keeps coming back you have to check the drain.

Here is how you do it:

Remove the 1-3 screws at the bottom edge of the front kick panel. The panel should come off easily. Right behind it on the right side is the drain pump (other brands have their pump on the left side). Before you open the drain have a bucket underneath (For Maytag you can also use the front panel as it will hold a "normal" amount of remaining water after a wash cycle-If you have water remaining in the tub USE a BUCKET!).

Twist the cover counter clockwise to open.

Double check the drain plug and make sure there is nothing in the filter. Usually there are pins, socks, g-strings, bobby pins, change, lint, and all manner of other things in there.

Water from the tub and anything in the pump should drain out.

In the picture above someone used a bunch of soap!

Once everything has drained out of the pump find the hole where the impeller is and feel inside with your finger to make sure nothing is stuck in the impeller.

This quarter was stuck in the same area as the impeller. That and all of the soap was what was causing the F21 errors. Let me know what you find stuck in your drain screens!

Ev

A Heck of A nice Guy

WASH Rebuild & Parts Facility

 

WASH Multifamily Laundry Systems is the second largest route laundry operator in the United States and #1 in Canada. Route laundry consists of anyplace other than a laundromat that needs washers and dryers. It might be a college, hotel guest laundry, apartment complexes, or other places. This means there are thousands of machines all around that WASH is connected to.
Owners of a location on a route can lease or buy machines and then usually collect any monies.
Sometimes WASH provides the machines and controls the location where they are placed.
The agreements usually include a service plan. Since these machines are usually small chassis machines (not the bigger stainless steel type large machines you often see in laundromats) they wear out a lot faster and are also usually in higher abused areas like apartment basements so they need to be replaced probably more often than most. So what happens to small chassis machines that are traded in from the route side? 

Here in the Midwest they often go to the facility in Grand Rapids:

The rebuild and parts facility in Grand Rapids

Some used machines that came out of a location wait in the triage area

There are several bulkhead areas for washers to be hooked up and tested or repaired

Washers that have been brought off of a route location waiting to be inspected

Typically this is what the condition is of lots of machines coming to the facility

Brands and models that WASH does not service or sell typically get scrapped

Washers waiting to get inspected having just come back from the field

Used washers waiting to get redeployed after being inspected or rebuilt

New machines waiting to be sold or deployed on a route

Parts

The Maytag MAH21 Neptune washer has not been in production for many years. WASH still has many units in the field for customers who like them. This is one model where used Neptune washers come in and are tested and stripped of good parts to be reused and allows other Neptune washers in the fleet to be repaired or rebuilt. Eventually these parts will run out.

Plenty of storage room for new machines

Parts and more parts

transmissions waiting to be rebuilt

Transmissions pulled apart and cleaned up. Worn parts replaced.

New tub going into refurbished top loader

Old top loader tubs

MAH21 Neptune doors waiting to be inspected to see if they can be used on rebuilt machines for the route fleet

Tub Assembly area

More tub assembly

Assembly line for Speed Queen front loaders to be rebult

The end of the assembly line for Speed Queen front loaders

Speed Queen dryers being rebuilt for the route fleet

Speed Queen small chassis stack dryers being rebuilt for the route fleet

Dryer parts for rebuilding 

More dryer rebuild area

Some washers come in with broken coin boxes that need to be drilled out

Parts are carried for all of the brands in the route fleet and Commercial Laundry Sales (what I do)

Hope you enjoyed the tour!

Ev
A Heck of A Nice Guy