D17 Error Maytag Dryers

 

Recently some owners have gotten a D17 error on their Maytag MLG stack dryers. This error is a little unusual. A D18 error means there is an error in the top pocket. A D2 error means there is an error in the lower pocket. D17 isn't in the troubleshooting manual. What does D17 mean? 
According to Maytag technical support here is what D17 means:

Maytag Multi-Load Dryer Software Update Models Affected: MLG30PD MLG45PD
Serial Numbers: MC91504230 - MCX3706135
Possible Concerns:
1. Control board may prematurely sense no heat causing heat circuit lockout.
2. Debit port is not active for customer to connect to a Gen 1 Card or Central Pay system.
3. Users must press the keypad multiple times to add the full value of escrow.
Potential Causes:
1. Ignition failure or failure to sense heat rise will result in a d1 error for the lower pocket or a d17 error for the upper pocket. If the burner, ignition circuit, and thermistor are operating properly, this error can be falsely reported if a cold damp load is put into a dryer that is already warm from a previous cycle. The software update will prevent a false error by increasing the allowable time for the thermistor to recognize heat rise.
2. Dryers manufactured between April 8, 2019 and September 7, 2020 were only available with Coin Vend or No Vend “Free Play”, the Gen 1 Debit port was inactive for connection to Card or Central Pay vending.
3. Dryers manufactured between April 8, 2019 and September 7, 2020 will only add dryer time in increments of the Value of Coin 1. (Factory Default setting is 25¢) If users add escrow above the Value of Coin 1 setting, the user will be required to press the cycle keypad for each increment to add dryer time up to maximum allowable time.

Corrections:
A software update has been implemented into the production and service parts control boards to improve performance, reduce nuisance error codes, and enhance payment and escrow functionality.
1. d1 and d17 Diagnostic Codes - Improved performance for Upper and Lower Dryer heat sense error to eliminate nuisance or false error reporting.
2. Debit/Card Payment - The Gen 1 Debit port communication is now active for card or central pay vending.
3. Escrow behavior - Single keypad press will apply all escrowed vend to selected upper or lower dryer pocket. Free Vend cycles will still add time in increments with each keypad press. The functionality of Fixed Cycle and Top Off will still apply.

If you are receiving this error please contact the service department of your distributor to get the software update.

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